Refund & Return Policy

At The Spooky House, we want you to love your Halloween decorations! If something isn't right with your order, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging where applicable. Proof of purchase may be required.

How to Request a Return

To start a return, contact us at care@thespookyhouse.shop with your order number and a description of the issue. We'll provide instructions for the next steps.

Please do not send items back without contacting us first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us with your order number and photos of the issue so we can help resolve it.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Contact Us

For any questions about returns or refunds, contact us at care@thespookyhouse.shop.